Case File 019: The Vanishing Bank Feed — When the Sync Says Yes but the Data Says No

Filed under: Integration Glitches & Invisible Transactions

Cartoon-style wide-eyed illustration used to represent Detective Debit’s skeptical reaction to messy bookkeeping.

The client was certain. “I linked the bank account last month. It’s all automatic.” Detective Debit raised an eyebrow and opened the register. Silence. No new transactions. No sync errors. Just a digital ghost town.

Black and white illustration of Figgy, a Cocker Spaniel, seated with expressive ears and fur detail.

Figgy padded over, ears perked— she knew when something was off..

Detective Debit investigates bookkeeping mysteries and uncovers hidden financial clues. She solves cases involving vague accounts, misclassified expenses, and audit risks.
A yellow notepad with floral and pumpkin decorations, containing handwritten notes about clues including feed issues, duplicate accounts, missing transactions, and reconciliation errors.

The Clues

  • Bank feed marked “connected” but no new data for weeks

  • Duplicate accounts with similar names—one active, one syncing

  • Transactions missing from the register but visible in the bank portal

  • Reconciliation errors that don’t match the feed history

Sometimes the feed looks fine—but it’s syncing to the wrong account or silently failing behind the scenes. Other times, a password change or MFA update breaks the connection without warning. And if no one’s watching? Weeks of data can vanish before anyone notices.

Magnifying glass examining a fingerprint

Detective Debit’s fix: verify the feed, check the sync history, and always reconcile against the actual bank statement—not just what QuickBooks says.

Detailed black and white illustration of Figgy, a Cocker Spaniel, showcasing expressive fur and soulful profile

Figgy gave a low growl at the phantom feed— she doesn’t trust green checkmarks either.

Cartoon tornado swirling downward.
A cartoon ghost with a white sheet appearance and black eyes and mouth, floating with arms raised.
Cartoon light bulb with a smiling face, glowing outline

The Takeaway

Don’t trust the green checkmark alone. Review your bank feed activity weekly, confirm which account it’s syncing to, and reconcile monthly with real statements. Automation is great—until it isn’t.

A green circular icon with a white check mark in the center.

Need Backup?

If your books are missing weeks of activity and your feed’s gone quiet, I can help reconnect the dots. We’ll restore the data, fix the sync, and make sure your books reflect reality—not just what the software says.

Playful cartoon illustration of Figgy, a black Cocker Spaniel, in a pouncing pose.

Figgy’s nose never misses a trail.

Headshot of Detective Debit, the fictional forensic bookkeeper who investigates financial mysteries and uncovers misclassified expenses with clarity and grit.
Colorful stars with the text 'COMING SOON!' overlayed

Case File 020 — The Unapplied Cash Mystery

The payments were real. The invoices were waiting. But somehow… the balance still lingered like a forgotten slice of pumpkin pie. Detective Debit and Figgy sniff out the trail of unapplied cash — where payments exist, but don’t count, and your A/R report is serving up fiction instead of facts.